As worldwide leaders in providing innovative, transparent payment solutions, Metrics Global offers competitive rates, an exceptional level of service and intensive attention to client needs. Our focus on building trust and fostering long-term client relationships has made us the world’s premier partner for merchant services.
Metrics Global, Inc. (referred to herein as “MGI”, “our”, “us” or “we”) is the sole owner of the information collected on our website. We collect information from customers and visitors to the websites at different points on the website.
Personally Identifiable Information
Through your use of or visits to our website, you may be required or requested to provide personally identifiable information to us. Personally identifiable information is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person including names, addresses, email addresses, telephone numbers, social security and tax identification numbers, and credit card information.
Certain customers may be required to register in order to purchase products directly from us (“Registered Customers”). Registered Customers will be required to provide contact information (such as name, mailing address, telephone number(s), and email address) and payment information (such as credit card or checking account information). We use this information to maintain contact with Registered Customers, and to process Registered Customer orders.
Product or Service Purchases
When a customer or Registered Customer purchases products or services from us through our website, the purchaser must provide us with mailing and contact information as well as payment information. This information is used for billing and payment purposes and to fill orders.
Personally Identifiable Information
Personally identifiable information that is collected from customers and Registered Customers through Customer Registration, Product or Services Purchases and/or Surveys is used as described above. MGI DOES NOT share personally identifiable information except as may be necessary to process and fill an order. MGI may share aggregated information from time to time with its partners, vendors or other third parties at customer and/or Registered Customers request only. When such aggregate information is shared by MGI, no personally identifiable information is shared.
MGI stores information that it collects through cookies, log files, clear gifs, and/or third parties to create a profile of visitors to our websites (“users”), including customers and Registered Customers. A profile is stored information that MGI keeps on individual users that details their viewing preferences. Profile information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. MGI DOES NOT share profile information with other third parties. Profile information may be shared in aggregate form only.
A cookie is a piece of data stored on a user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on the website. MGI uses both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on a user’s computer, users do not have to log in a password more than once, thereby saving time while at the websites. If a user rejects the cookie, the user will still be able to use the site. The only drawback to this is that the user may need to enter his or her password every time he or she accesses the site.
Like most standard website servers MGI’s websites use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. IP addresses are tied to personally identifiable information to enable our web-based service. We use a tracking utility that uses log files to analyze user movement.
Clear Gifs (Web Beacons/Web Bugs)
MGI employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help MGI to better manage content on the websites by informing it what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are not tied to users’ personally identifiable information.
In addition, MGI uses clear gifs in its HTML-based emails to let it know which emails have been opened by the recipients. This allows MGI to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Communications from us
Special Offers and Updates
MGI may send new Customers or Registered Customers a welcoming email to verify password, username, and acceptance of the Customer Agreement. Customers may occasionally receive information on products, services, special deals, and a newsletter. Customers who have not registered with MGI and who grant permission will also receive occasional information on products, services, special deals, and the like.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send customers an email. These communications are not promotional in nature.
MGI communicates with Customers and Registered Customers via email, regular mail and telephone on a regular basis to provide requested services and product information. MGI communicates with other customers with respect to products or services purchased by such customers from MGI. Such communications may be by email, regular mail or telephone.
Though MGI makes every effort to preserve user privacy, MGI may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on MGI.
Aggregate Information (non-personally identifiable)
MGI may share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.
These are the instances in which we will share users’ personal information:
MGI DOES NOT Share Personally Identifiable Information about users with any Third Parties.
Third Party Fulfillment
MGI may use an outside shipping company to ship orders for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
MGI partners with other third parties to provide specific services. When necessary to provide services or products to Registered Customers, and other customers, we share names and/or other contact information with service providers and vendors. Such third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
In the event MGI goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, the personal information of customers will, in most instances, be part of the assets transferred. If as a result of the business transition, a customer’s personally identifiable information will be used in a manner different from that stated at the time of collection, the customer will be given choice consistent with our notification of changes section.
MGI’s website may contain links to other sites. Please be aware that MGI is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the MGI website.
MGI takes every precaution to protect all users’ information. When users submit sensitive information via the MGI’s website, their information is protected both online and off-line.
When the Customer Registration, and/or online order forms ask users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as the online order forms, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While MGI uses SSL encryption to protect sensitive information online, the Company also does everything in our power to protect user information off-line. All user information, not just the sensitive information mentioned above, is restricted in MGI’s offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. ALL employees are kept up-to-date on Company security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment.
MGI is committed to the safety of our children. Children under the age of 13 may not purchase products through any of our websites. We do not knowingly collect any personal information from such children at this site or any of its other sites.