The VCR program will have both procedural and technical changes that merchants and issuing banks need to be aware of. The money will move differently now with an Allocation dispute. If a merchant provides a valid rebuttal, they will not receive a credit (previously known as representment) when the dispute is passed back to the Cardholder’s bank. The Cardholder’s bank has the opportunity to review the rebuttal documentation, now known as a Pre-Arbitration Request, and determine if they are willing to accept the documentation, before money is moved. And with the VCR program, merchants will only have one opportunity to provide thorough and complete rebuttal documentation on or before the response date. The new VCR lifecycle processes will NOT allow for any additional documentation to be added at later time.